Join a collaborative People Operations team in an entry-level role focused on supporting contingent worker processes and delivering a smooth experience for managers and employees. This position is ideal for someone who is organized, detail-oriented, and eager to build experience in HR operations, systems, and employee support.

Responsibilities

• Process contingent worker transactions in Workday, including onboarding, extensions, job or manager changes, access requests, end dates, and terminations.
• Review requests for completeness, accuracy, approvals, and alignment with internal policies and procedures.
• Provide clear, customer-focused guidance to managers on contingent worker processes, timelines, and required documentation.
• Serve as a point of contact for contingent worker questions and partner with People Operations, IT, Talent Acquisition, Payroll, and other internal teams to complete actions.
• Track requests, follow up on missing information or approvals, and help ensure transactions are completed on time.
• Maintain accurate records, case notes, and supporting documentation in Workday and related systems.
• Support process improvement by identifying recurring questions, workflow gaps, and opportunities to improve self-service resources.
• Assist with additional People Operations tasks such as I-9 follow-up, data audits, documentation, team initiatives, and general employee support.
• Handle confidential information with care and maintain strong working relationships across teams and stakeholders.

Skills

• 1–2 years of experience in an administrative, customer service, operations, HR, or similar support role.
• Strong attention to detail and accuracy when handling transactions and data.
• Excellent organization and time management skills with the ability to balance multiple requests and deadlines.
• Professional, clear, and empathetic communication skills, both written and verbal.
• Ability to explain processes and policies in a simple, helpful, and approachable way.
• Comfort working with confidential information and following proper data-handling practices.
• Proficiency with Excel and Google Sheets.
• Ability to learn new systems, processes, and policies quickly in a changing environment.
• Dependable, collaborative, and solution-oriented mindset.

Preferred Skills

• Interest in learning Workday and other People systems.
• Prior experience with Workday or ServiceNow.
• Bilingual English/Spanish communication skills.
• Experience supporting employee lifecycle processes such as onboarding, job changes, payroll, benefits, resignations, or offboarding.

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where every team member feels valued, respected, and empowered to contribute. We welcome candidates of all backgrounds who bring unique perspectives and a shared commitment to inclusive service and collaboration.