Bring your hands-on IT support expertise to a fast-paced environment where you’ll help keep users productive, systems stable, and onboarding and offboarding processes running smoothly. This desktop support role offers the opportunity to work across Windows, macOS, Active Directory, Entra ID, and Microsoft 365 while supporting both onsite and remote employees.

Responsibilities

• Provide responsive desktop and laptop support for end users across a variety of technical issues
• Set up, configure, and deploy hardware, software, and related equipment for employee use
• Support onboarding and offboarding activities for onsite and remote team members
• Troubleshoot operating system, application, and peripheral device issues to restore service efficiently
• Document support activities, issue resolution steps, and equipment-related updates accurately
• Communicate status updates on tickets, open issues, and IT projects in a timely manner
• Assist with minor repairs and coordinate vendor or technician support for more complex problems
• Contribute to IT improvements by recommending hardware, software, and process enhancements
• Develop or share training materials and guidance to help users better understand supported technology

Skills

• 2–5 years of relevant IT support or desktop technician experience
• Strong working knowledge of Windows and macOS environments
• Experience supporting enterprise tools such as Active Directory, Entra ID, and Office 365
• Ability to troubleshoot hardware, software, and user access issues independently
• Excellent customer service and communication skills
• Strong organizational skills with the ability to prioritize tasks and manage workload with minimal supervision
• Ability to maintain accurate records and follow established support processes
• High school diploma or equivalent required

Preferred Skills

• Bachelor’s degree
• Experience supporting a fast-paced corporate or enterprise IT environment
• Background in desktop and laptop imaging, deployment, and configuration
• Experience creating user-friendly training materials or support documentation
• Familiarity with IT asset management and lifecycle support

Horizontal is committed to fostering an inclusive workplace where diverse perspectives are valued and everyone has the opportunity to contribute and succeed. We encourage candidates from all backgrounds to apply and welcome talent that helps strengthen an equitable, respectful, and collaborative environment.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.