Bring your technical support skills to a fast-paced client support environment where you’ll help deliver excellent customer experiences through a variety of modern tools and platforms. This 6-month remote opportunity is ideal for someone who thrives on learning new systems quickly, enjoys solving problems, and works well in a highly collaborative setting.

Responsibilities

• Provide responsive technical support to help resolve customer issues efficiently and professionally
• Use CRM, help desk, and IT service management tools to track, manage, and close support requests
• Navigate multiple systems at once while maintaining accuracy and a smooth customer experience
• Support communication and coordination across internal teams using collaboration tools
• Document information, update records, and generate reports to help monitor support activity and trends
• Assist with live chat and remote troubleshooting tools to address customer needs in real time
• Adapt quickly to changing priorities while maintaining a calm, empathetic, and solution-focused approach

Skills

• 1-2 years of technical support experience
• Strong ability to learn new software, systems, and workflows quickly
• Experience using Microsoft Office Suite, especially Word, Outlook, and Excel
• Clear written and verbal communication skills
• Ability to multitask across CRM, ticketing, chat, and collaboration platforms
• Excellent attention to detail and data entry accuracy
• Collaborative mindset with a willingness to adapt in a team-based environment

Preferred Skills

• Experience with ServiceNow or similar IT service management platforms
• Familiarity with Salesforce, Zendesk, or comparable CRM tools
• Experience using Slack or Microsoft Teams for internal collaboration
• Comfort working with Excel or Google Sheets for tracking and reporting
• Exposure to live chat or remote support tools such as Intercom or TeamViewer
• Strong interest in technology and staying current with new tools and trends

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and supported. We welcome candidates from all backgrounds and encourage applications from people who bring different perspectives, experiences, and ideas.

To apply, please submit your resume and any other materials requested in the application process. We look forward to hearing from qualified candidates who are excited to grow in a supportive and collaborative environment.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.