Join a high-impact team building declarative agents in Copilot Studio that orchestrate secure, end-to-end workflows across ServiceNow and the Microsoft ecosystem. This role is ideal for an experienced automation professional who enjoys designing governed, observable, and reliable solutions that improve operational efficiency while working within enterprise guardrails.

Responsibilities

• Design and build Copilot Studio agents that support request intake, pipeline monitoring, deployment verification, and remediation workflows.
• Implement human-in-the-loop controls for critical actions and support escalation paths when approvals or intervention are required.
• Ground agent responses and actions in approved internal knowledge sources and allow-listed external sources.
• Configure integrations with ServiceNow, including OAuth2 registry setup, identity flows, and access coordination with platform teams.
• Support bi-directional experiences between Copilot Studio agents and ServiceNow Virtual Agent using bot interconnect and handoff patterns.
• Enable ServiceNow REST API usage for knowledge base and ticketing workflows while aligning with security and data governance standards.
• Build and promote solutions through governed DEV, UAT, and PROD environments using managed deployment practices and CI/CD gates.
• Maintain operational visibility through dashboards, alerts, logging, and audit trails for monitoring, remediation, and governance reviews.
• Ensure solutions follow approved connector usage, DLP requirements, naming conventions, ownership standards, and backup strategies.
• Participate in lifecycle, IAM attestation, and guardrail review processes, and help remediate issues identified by platform operators.

Skills

• Hands-on experience designing and operating declarative agents in Copilot Studio.
• Strong knowledge of ServiceNow integration concepts, including authentication, REST APIs, and Virtual Agent handoff patterns.
• Understanding of secure automation practices, approval workflows, and human-in-the-loop controls.
• Experience working in governed enterprise environments with DLP, connector review, and deployment controls.
• Ability to troubleshoot integration issues, monitor runtime behavior, and respond to failures with safe-stop thinking.
• Familiarity with logging, auditability, and operational monitoring tools such as centralized observability platforms.
• Strong collaboration and communication skills for partnering with platform, governance, and business stakeholders.
• Ability to work in a structured environment with clear compliance and security expectations.

Preferred Skills

• Experience with CI/CD workflows supporting managed environments and controlled releases.
• Exposure to enterprise governance, compliance, or risk review processes.
• Familiarity with Microsoft ecosystem services that support automation and workflow orchestration.
• Experience supporting knowledge management or ticketing automation use cases.
• Background in remediation workflows, incident response, or operational support automation.

Horizontal is committed to fostering an inclusive workplace where diverse perspectives, backgrounds, and experiences are valued. We encourage candidates from all communities to apply and are dedicated to creating equitable opportunities throughout the hiring process.

Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $38 - $74 per hour based on qualifications and experience.