We’re looking for a detail-oriented Project Manager to support field operations and program coordination in a fast-paced, high-volume environment. This hybrid role is centered on keeping recurring work organized, improving operational continuity, and helping business partners stay focused on strategic priorities.

Responsibilities

• Monitor shared inboxes, triage incoming requests, and prioritize follow-up based on urgency, impact, and service expectations.
• Coordinate multiple workstreams at once, keeping deliverables, deadlines, and next steps moving forward.
• Track and resolve field escalations by driving open items to completion and escalating blockers when needed.
• Support onboarding coordination and follow-up activities for new field leaders.
• Assist with communication channels, including publishing content and supporting community engagement activities.
• Manage recurring operational tasks, reporting activities, and business process coordination across field operations.
• Create, maintain, and update trackers that provide visibility into status, dependencies, deadlines, and outstanding actions.
• Support surveys, recurring reporting, work order bulk-load submissions, and MACU request tracking.
• Perform data reconciliation across operational platforms and store-level reporting activities.
• Maintain internal resources, process documentation, and operational content used by business partners and field teams.
• Identify opportunities to streamline workflows, improve consistency, and reduce administrative burden.

Skills

• 3+ years of experience in business operations, field operations, project coordination, facilities operations, or a similar recurring operational environment.
• Proven ability to manage multiple priorities, requests, and stakeholders simultaneously.
• Strong organizational skills with the ability to track work from intake through completion.
• Experience identifying blockers, coordinating follow-up, and keeping work on schedule.
• Excellent communication skills, with the ability to provide clear status updates and follow-through.
• Advanced Microsoft Excel skills, including PivotTables, lookup functions, data validation, data reconciliation, and trend analysis.
• Proficiency with Microsoft Outlook, Teams, PowerPoint, and Word.
• Experience using workflow, ticketing, project-tracking, or request-management tools.
• Ability to work in a deadline-driven, high-volume environment with changing priorities.

Preferred Skills

• Experience supporting property management, facilities, store operations, maintenance, construction, or other multi-site environments.
• Background working with geographically dispersed field teams.
• Experience maintaining SharePoint sites, resource hubs, or knowledge-management content.
• Familiarity with surveys, operational measurement, and recurring reporting processes.
• Experience in large, matrixed organizations with multiple stakeholder groups.
• Comfort using operational data to support tracking, reporting, and process improvement.

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where every team member feels respected, supported, and empowered to contribute. We welcome applicants from all backgrounds and are dedicated to building teams that reflect the communities we serve.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.