Join a dynamic, process-driven team in a hybrid coordinator role where organization, accuracy, and clear communication make a real impact. This position supports high-volume case management work by helping route information, maintain records, and keep tasks moving smoothly across partners.

Responsibilities

• Provide administrative and operational support using established templates to share updates and information with partners
• Assign and distribute reports to the appropriate teams or contacts for follow-up
• Use a case management system to document, track, and manage workflow items accurately
• Review records and supporting documents for completeness, consistency, and accuracy
• Identify missing, unclear, or potentially inaccurate information and escalate when needed
• Follow documented procedures, classification rules, quality standards, and service-level expectations
• Prioritize a high volume of detailed work while maintaining timeliness and accuracy
• Handle confidential and sensitive business or employee-related information with discretion
• Adapt to changing workflows, procedures, and business priorities as needed

Skills

• Experience in a high-volume, process-driven environment such as case management, records processing, intake, complaints, claims, tickets, or investigations support
• Strong data entry and recordkeeping skills in a workflow, ticketing, or case management system
• Ability to review documentation carefully and spot gaps, inconsistencies, or issues requiring review
• Sound judgment in applying established criteria and knowing when to escalate
• Strong organizational skills with the ability to manage multiple priorities independently
• Commitment to accuracy, efficiency, and confidentiality
• Ability to learn new processes quickly and work effectively in a changing environment

Preferred Skills

• Experience supporting HR, employee relations, ethics, compliance, investigations, or workplace complaint casework
• Familiarity with Outlook
• Experience using EthicsPoint or a similar case management or investigations platform
• Comfort working in a collaborative environment with a focus on consistent processes and service quality

Horizontal is committed to fostering a workplace where diversity, equity, and inclusion are valued and respected. We welcome candidates with a wide range of backgrounds and experiences and encourage individuals who share a commitment to inclusive, collaborative work to apply.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.