Join a team focused on strengthening network security by supporting critical technologies that help protect users, applications, and infrastructure. This role is ideal for a hands-on security professional who enjoys solving complex issues, improving service reliability, and working across VPN, proxy, zero trust network access, and firewall environments.

Responsibilities

• Provide second- and third-level support for network security tools and related infrastructure
• Troubleshoot and resolve issues involving VPN access, internet proxy services, zero trust network access, and firewall platforms
• Support end users with technical issues while delivering clear, helpful communication
• Assist with backend and infrastructure support to maintain the stability and performance of security systems
• Work through incidents and escalations with a strong focus on problem-solving and root-cause analysis
• Participate in two interview rounds, including technical and management discussions
• Work in a US daytime schedule with remote or hybrid flexibility

Skills

• Hands-on experience supporting Zscaler, including ZIA and ZCC
• Strong troubleshooting skills in network security and operational support
• Experience with Cisco AnyConnect VPN support
• Ability to support F5 proxy environments, including BIG-IP
• Familiarity with Check Point firewall support
• Excellent end-user support and communication skills
• Ability to work independently while collaborating effectively with technical teams

Preferred Skills

• Prior experience supporting multiple security tools in an enterprise environment
• Background in infrastructure or systems support related to security platforms
• Exposure to zero trust network access solutions
• Strong documentation and follow-through habits
• Adaptability in a fast-paced support environment

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where all people are welcomed, respected, and empowered to contribute. We value different perspectives and experiences, and we encourage qualified candidates from all backgrounds to apply.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.