We’re looking for an experienced Technical Project Manager to help design and stand up a new Center of Excellence for Managed Service Provider excellence within a global technology organization. This is a highly visible builder role where you’ll create the operating model, standards, playbooks, and training needed to support a multi-provider environment and leave behind a strong foundation for the permanent team.

Responsibilities

• Define the purpose, scope, governance, and operating model for the new Center of Excellence.
• Establish meeting cadences and decision-making processes for standards, onboarding assets, and training materials.
• Develop practical SIAM standards, process playbooks, and operating procedures for retained teams and vendors.
• Create reusable templates, checklists, and reference materials that can be maintained over time.
• Design and deliver training for internal teams on SIAM principles, vendor governance expectations, and evidence standards.
• Build onboarding materials for new providers and team members to support consistent understanding and execution.
• Assess the current maturity of the MSP governance ecosystem and identify key capability gaps.
• Outline a practical maturity roadmap for the long-term team to build on after the engagement ends.
• Document all standards, processes, and training assets clearly so they can be owned and updated without external support.
• Support knowledge transfer and handoff activities as the permanent team comes into place.

Skills

• 10+ years of experience in consulting or enterprise roles focused on CoE design, enablement, or capability development.
• Strong background in governance standards, playbooks, and training for managed services or multi-vendor environments.
• Ability to create practical, easy-to-use materials that fit the organization’s current maturity level.
• Experience working independently, organizing work, and managing stakeholders across functions.
• Strong facilitation, communication, and instructional design skills.
• Experience delivering training to audiences with varied levels of experience.
• Ability to document work thoroughly and create assets that can be transitioned smoothly to an internal team.
• Bachelor’s degree required.

Preferred Skills

• ITIL, PMP, or similar certifications.
• Experience conducting maturity assessments and building roadmap recommendations.
• Background supporting provider governance, finance, or data teams in a complex enterprise setting.
• Familiarity with SIAM concepts and managed service governance frameworks.
• Consulting-style delivery approach with a focus on clarity, structure, and clean handoff.

Horizontal Talent is committed to fostering a workplace where diversity, equity, and inclusion are core values. We welcome candidates from all backgrounds and experiences who bring fresh thinking, collaboration, and a passion for building effective solutions.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.