Join a dynamic team in a hybrid administrative and operational support role where accuracy, organization, and timely communication make a real impact. This position is ideal for someone who enjoys high-volume, process-driven work and takes pride in keeping information moving smoothly through a case management workflow.

Responsibilities

• Provide administrative and operational support using established templates to share information and updates with partners
• Assign and distribute reports to the appropriate stakeholders for follow-up
• Use a case management system to document, track, and manage work items
• Route information accurately and promptly while maintaining organized records
• Support consistent processes by following documented procedures and workflow expectations
• Review documentation for completeness and accuracy and flag items that need additional review
• Prioritize a high volume of detailed tasks while maintaining quality and timeliness
• Exercise sound judgment when determining when issues should be escalated
• Handle confidential and sensitive information with care and discretion
• Adapt quickly to changes in procedures, classifications, workflows, and business needs

Skills

• Experience in a high-volume, process-driven environment such as case management, records processing, complaint intake, claims, tickets, or investigations support
• Strong attention to detail with the ability to enter, review, and maintain information accurately in a system
• Ability to identify missing, unclear, inconsistent, or potentially inaccurate information
• Capacity to follow quality standards, classification rules, and service-level expectations
• Strong organizational skills and the ability to independently manage multiple priorities
• Good judgment when applying established criteria and knowing when to escalate
• Comfort handling confidential business or employee-related information
• Willingness to learn and adapt in a changing environment

Preferred Skills

• Experience supporting HR, employee relations, ethics, compliance, investigations, workplace concerns, or a related case-management function
• Familiarity with Outlook
• Experience using ChatGPT
• Experience with EthicsPoint or another investigations, compliance, HR, or case-management platform

Horizontal is committed to fostering a respectful, inclusive, and equitable environment where diverse perspectives are valued and everyone has the opportunity to contribute and succeed. We welcome candidates from all backgrounds and encourage applicants who are excited to bring their unique strengths to the team.

Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $22 - $26 per hour based on qualifications and experience.