Join a fast-paced onsite desktop support opportunity where you’ll help keep employees productive by resolving hardware and application issues quickly and professionally. This 6-month contract role is based in Fishkill, NY, and offers the chance to support a wide range of users across headquarters, stores, regional offices, distribution centers, and remote locations.

Responsibilities

• Deliver responsive, high-quality technical support for end users in person and remotely
• Assess, troubleshoot, and resolve device hardware and application-related issues efficiently
• Use established procedures and support tools to research, diagnose, and address technical and process-related concerns
• Escalate issues when needed while keeping stakeholders informed throughout the support process
• Create a welcoming support experience that promotes customer satisfaction and trust
• Support a variety of service requests across multiple channels in a dynamic environment
• Maintain consistency in service quality while adapting to changing priorities and workloads
• Take ownership of assigned tasks and work toward key performance expectations

Skills

• Experience providing desktop or end-user technical support
• Strong troubleshooting skills for hardware, applications, and general workplace technology issues
• Ability to follow documented processes and apply defined solutions effectively
• Excellent communication and customer service skills
• Ability to multitask and stay organized in a high-volume environment
• Comfort working both independently and collaboratively with business partners
• Strong problem-solving skills and a proactive, service-focused mindset

Preferred Skills

• Experience supporting users across multiple locations or through both onsite and virtual channels
• Familiarity with service desk tools, technical support workflows, and escalation processes
• Ability to quickly learn new technologies, applications, and support procedures
• Strong relationship-building skills and a positive approach to user support
• Experience working in a fast-paced environment with shifting priorities

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where every individual feels respected, supported, and valued. We welcome candidates from all backgrounds and perspectives to apply.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.