Step into a hands-on IT support role where you’ll help keep site infrastructure running smoothly and support day-to-day technology needs across a fast-paced manufacturing environment. This opportunity is ideal for someone who enjoys solving problems, supporting end users, and working across systems, hardware, networking, and software in a collaborative setting.

Responsibilities

• Support site-level IT infrastructure, including workstations, printers, telecom, networking, and server-related needs.
• Configure, deploy, install, migrate, patch, replace, and troubleshoot hardware and software used across the site.
• Provide support for Windows PCs, manufacturing printers, and basic networking environments.
• Assist with standard software support, including Microsoft Office 365 and Microsoft Teams.
• Work with stakeholders to understand business needs and help document requirements and process improvements.
• Support ITSM activities and respond to site support needs as part of an on-call or pager rotation.
• Help maintain uptime and performance for site-related hardware, software, and network resources.
• Monitor and support expectations related to endpoints, tickets, telecom, and vulnerability tracking.
• Participate in required site, IT, production, safety, and compliance training and activities.

Skills

• 2–3 years of IT infrastructure experience supporting end-user devices and site technology.
• Working knowledge of Windows PCs, printers, and basic networking concepts.
• Experience supporting or troubleshooting telecom, LAN/WAN, Ethernet, VPN, wireless, routers, and switches.
• Ability to support a mix of Wintel/Linux systems and common workplace applications.
• Strong troubleshooting skills with the ability to triage issues and follow established procedures.
• Ability to gather requirements and document business or technical processes clearly.
• Comfort working in a support role with guidance and defined expectations.
• High school diploma required.

Preferred Skills

• Experience supporting manufacturing or site-based environments.
• Familiarity with printer models used in industrial settings, such as HP and Zebra.
• Exposure to dashboard or performance tracking for IT assets and support metrics.
• Experience with ITSM processes and incident management workflows.
• Ability to collaborate effectively with users and technical teams to improve processes and support outcomes.
• Strong organizational skills and a proactive, customer-focused mindset.

Horizontal is committed to fostering an inclusive workplace where diverse perspectives are valued, respected, and supported. We believe equity and belonging help create stronger teams and better outcomes for everyone.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.