We are seeking an IT Analyst II to support a manufacturing environment with hands-on technical problem solving, business process analysis, and end-user support. This role offers the opportunity to work on a wide range of infrastructure and support needs while helping improve systems, processes, and user experience.

Responsibilities

• Support Windows PCs and Windows Server operating systems in a hands-on, onsite environment.
• Assist with Azure and Intune administration and device management tasks.
• Provide troubleshooting and support for printers, including HP and Zebra models used in manufacturing settings.
• Apply networking fundamentals to help resolve issues involving LAN/WAN, TCP/IP, VLANs, and NAC.
• Partner with stakeholders to analyze business needs and define IT solutions.
• Document business processes, map future-state workflows, and capture high-level requirements.
• Help identify issues, investigate root causes, and work toward practical resolutions with moderate direction.
• Support a production-focused environment while maintaining service quality and responsiveness.
• Contribute to ticket management, dashboards, and ongoing operational improvements as needed.

Skills

• 7+ years of hands-on IT infrastructure support experience.
• Strong experience supporting Windows PCs and Windows Server OS.
• Experience with Azure and Intune.
• Working knowledge of networking fundamentals, including LAN/WAN, TCP/IP, VLANs, and NAC.
• Experience supporting HP and Zebra printers.
• Ability to analyze business processes and gather requirements.
• Strong troubleshooting skills and the ability to work through issues with moderate guidance.
• Clear communication and collaboration skills.
• High school diploma or equivalent required.
• Must be able to complete a background check and drug screen upon offer.
• Export control requirements apply.

Preferred Skills

• Experience supporting IT in a manufacturing plant environment.
• Microsoft 365, Office 365, and Microsoft Teams support experience.
• ITSM experience.
• Management of Change (MOC) experience.
• Experience managing IT dashboards and ticket queues.
• Site vulnerability management experience.
• Experience in a regulated environment, such as FDA- or GMP-related operations.
• Familiarity with process mapping and documentation best practices.

Horizontal Talent is committed to fostering a diverse, equitable, and inclusive workplace where all qualified candidates feel valued and supported. We welcome applicants from all backgrounds and encourage you to apply if you bring the skills and experience needed for this role.