Join a hands-on fleet support role where you’ll help keep autonomous vehicle operations running smoothly through fast, thoughtful troubleshooting and cross-functional collaboration. This onsite position in San Francisco is a great fit for a technical problem solver who enjoys working with sensor systems, fleet data, and continuous improvement.

Responsibilities

• Act as the first point of contact for urgent sensor-related fleet issues and operational escalations
• Investigate issues using detailed log review and root cause analysis to identify what happened and why
• Create, update, and improve troubleshooting documentation for technicians based on new findings and resolutions
• Support hardware bring-up and validation for sensor components such as LiDAR, radar, and cameras
• Develop diagnostic methods that improve troubleshooting efficiency, sensor calibration, and data quality
• Review vehicle and fleet data to identify trends, recurring issues, and opportunities for improvement
• Partner with engineering teams to enhance tooling and strengthen issue detection capabilities
• Help implement countermeasures that reduce repeat issues across the fleet
• Define key data points needed to confirm issue resolution and measure effectiveness
• Collaborate across teams to improve fleet performance, reliability, and operational uptime
• Be available for occasional overtime with advance notice and limited travel within the U.S. as needed

Skills

• Bachelor’s degree in Electrical Engineering, Computer Engineering, or a closely related field
• At least 6 years of relevant experience in transportation, aerospace, or autonomous vehicle environments with a focus on perception systems and sensors
• Working knowledge of low- and high-voltage circuits and safe troubleshooting practices
• Familiarity with Unified Diagnostic Services (UDS)
• Ability to understand schematics, electrical diagrams, connector end views, and pinouts
• Strong understanding of hardware and software system architecture in an operations setting
• Clear, organized documentation habits and a methodical approach to solving complex problems
• Ability to build strong working relationships across technical and operational teams
• Pass a background check

Preferred Skills

• Experience working with electric vehicle technology
• Experience supporting vehicle troubleshooting remotely
• Knowledge of vehicle systems and diagnostic tools
• Experience using Linux and Python for fleet-level data processing
• Exposure to software that interfaces directly with hardware
• Familiarity with networking, TCP, and socket programming

Horizontal is committed to fostering an inclusive workplace where different perspectives, experiences, and backgrounds are valued. We encourage candidates from all communities to apply and help build a culture rooted in respect, equity, and belonging.