Bring your hospitality mindset and service-focused approach to a front-of-house role that helps create a smooth, welcoming experience for employees and visitors alike. This onsite position in Boston supports workplace operations, events, reception, and day-to-day office coordination in a fast-paced environment.

Responsibilities

• Greet and assist visitors, direct them appropriately, and notify internal contacts of arrivals
• Handle incoming calls, screen and route them to the right people or departments
• Support workplace events, employee activities, meetings, and conference room coordination
• Help plan and execute event setup, teardown, and post-event space reset
• Assist with new hire readiness, including workspace setup, arrival support, and access coordination
• Maintain a secure, organized, and welcoming reception area
• Provide helpful local recommendations for hotels, restaurants, transportation, and team activities
• Respond to workplace requests and escalate or document issues as needed
• Track and replenish office supplies, snacks, and break area inventory
• Receive, sort, and distribute mail and publications
• Coordinate express mail pickups and deliveries
• Support office administration tasks such as vendor setup, purchase orders, and invoice processing
• Work onsite Monday through Friday; this role does not offer remote or hybrid work

Skills

• At least 2 years of professional experience
• Background in office services, concierge, reception, hospitality, or a similar front-of-house role
• Strong written and verbal communication skills
• Comfort working with people at all levels of an organization
• Ability to work independently and manage multiple priorities
• High level of professionalism, discretion, and integrity
• Working knowledge of Microsoft Office and Google Workspace tools
• Ability to follow established procedures and support workplace safety and security practices

Preferred Skills

• Experience supporting onsite events, meetings, or office operations
• Previous hotel or hospitality front-desk experience
• Familiarity with building safety, fire life safety, or environmental health and safety guidelines
• Experience with coordination, scheduling, and administrative support
• Strong customer service instincts and a hospitality-first approach
• Ability to adapt and assist with additional tasks when needed

Horizontal is committed to fostering an inclusive workplace where different backgrounds, perspectives, and experiences are valued. We encourage candidates of all identities and abilities to apply and bring their authentic selves to work.