We are seeking a detail-oriented Scrum Master to support Voice and Chat delivery teams in a fast-paced technology environment. This role plays a key part in helping two product teams stay aligned, organized, and focused on delivering high-quality outcomes through strong Agile practices and consistent sprint execution.

Responsibilities

• Lead end-to-end sprint coordination for two product teams, ensuring work is well organized, tracked, and progressing smoothly from planning through completion.
• Facilitate Agile ceremonies such as backlog refinement, sprint planning, daily standups, sprint reviews, and retrospectives.
• Partner with Product Owners to maintain prioritized backlogs with clear requirements, acceptance criteria, and dependency tracking.
• Identify blockers, escalate issues when needed, and help drive timely resolution to protect sprint commitments.
• Monitor and report on delivery metrics such as velocity, throughput, cycle time, defect leakage, and overall output quality.
• Support continuous improvement by capturing retrospective action items and following through to closure.
• Coach team members and stakeholders on Agile best practices and promote transparency, accountability, and collaboration.
• Maintain accurate sprint data and task updates in Agile tools so stakeholders have a reliable view of delivery status.

Skills

• 3+ years of experience as a Scrum Master or Agile delivery lead supporting technical product or platform teams.
• Hands-on experience managing sprints and backlogs in Aha! or a similar Agile project management tool such as Jira or Azure DevOps.
• Strong facilitation skills with the ability to lead productive, time-boxed Agile ceremonies.
• Experience tracking and communicating Agile performance metrics in a clear and actionable way.
• Excellent organizational skills and attention to detail in a multi-team environment.
• Strong written and verbal communication skills with the ability to engage technical and business stakeholders.
• Ability to manage priorities, surface risks early, and keep work moving in a structured environment.

Preferred Skills

• Experience supporting contact center, voice, or digital channel technology teams.
• Familiarity with consumer-directed benefits such as flexible spending accounts, health savings accounts, or commuter benefits.
• Certified ScrumMaster (CSM), SAFe Scrum Master, or a similar Agile certification.
• Experience working in a highly matrixed environment with multiple stakeholders and competing priorities.
• A proactive, collaborative approach with a strong focus on continuous improvement.

Horizontal is committed to fostering an inclusive workplace where diverse perspectives are valued, respected, and encouraged. We believe equity and inclusion strengthen teams, improve outcomes, and help create a culture where everyone can do their best work.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.