Join a collaborative production support team supporting mission-critical enterprise applications in a fast-paced 24x7 environment. This hybrid role is centered on troubleshooting Azure-based systems, resolving incidents quickly, and helping improve stability through thoughtful root cause analysis and targeted fixes.

Responsibilities

• Provide first- and second-level production support for Azure-based enterprise applications.
• Triage incidents and resolve issues across services such as Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, and Cosmos DB.
• Investigate dead-letter queues, replay messages in Service Bus, and address message delivery problems.
• Support DevOps pipelines by troubleshooting deployment failures and re-running releases when needed.
• Diagnose and resolve Power BI gateway and configuration issues.
• Perform root cause analysis and document findings, corrective actions, and permanent fixes.
• Write and maintain queries for Cosmos DB and Synapse Data Warehouse to support troubleshooting and issue resolution.
• Apply minor configuration or code changes in .NET/C# within established guidelines.
• Follow ITIL-based incident, problem, and change management practices.
• Partner with clients, business users, and internal teams to provide timely updates and dependable support.

Skills

• Hands-on experience supporting Azure services in a production environment.
• Working knowledge of .NET and C# for small fixes and configuration updates.
• Experience using ServiceNow or a similar ITSM platform.
• Strong troubleshooting skills with the ability to identify issues quickly and accurately.
• Excellent written and verbal communication skills for client-facing support and documentation.
• Experience working in a 24x7 support model with shifting priorities.
• Ability to collaborate effectively in distributed, global delivery teams.
• Understanding of ITIL processes and structured support workflows.
• Must be able to work onsite at client locations in the USA and be visa-ready to do so.

Preferred Skills

• Experience supporting mission-critical or always-on enterprise applications.
• Familiarity with monitoring tools such as Azure Monitor and Application Insights.
• Background supporting Power BI environments and data platform troubleshooting.
• Exposure to the energy sector.
• Comfort working with onshore/offshore team models.
• Ability to handle incidents calmly, professionally, and with a customer-focused mindset.

Horizontal is committed to fostering an inclusive, equitable, and welcoming environment where people of all backgrounds can thrive. We value diverse perspectives and believe they strengthen teams, improve outcomes, and help us better serve our clients and communities.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.