Join a dynamic ITSM team supporting process excellence, operational effectiveness, and continuous improvement across the enterprise. This Project Coordinator role partners closely with cross-functional stakeholders to help keep processes aligned, compliant, and running smoothly while contributing to ServiceNow-related initiatives and business outcomes.

Responsibilities

• Support the day-to-day management and execution of an assigned ITSM process
• Monitor process performance, track key metrics, and identify trends, risks, and opportunities for improvement
• Coordinate process-related activities such as status updates, workshops, project kickoffs, solution reviews, testing, and UAT
• Partner with product, business analysis, and platform teams to help ensure solutions meet process and business needs
• Assist with stakeholder communication, documentation, training, and process awareness efforts
• Help promote process compliance, adoption, and ongoing maturity across the organization
• Provide operational input and subject matter support for process-related decisions and improvements
• Contribute to governance activities and support additional responsibilities as needed

Skills

• Bachelor’s degree in Information Technology or a related field, or equivalent combination of education and experience
• Three or more years of experience in a related role
• Strong proficiency in Excel, including Pivot Tables
• Strong proficiency in Word
• Solid communication skills, both written and verbal
• Ability to stay organized and manage priorities in a changing environment
• Problem-solving mindset with a process-oriented approach
• Collaborative, team-focused attitude and a strong commitment to quality
• Comfort working with stakeholders at various levels of the organization

Preferred Skills

• Working knowledge of ServiceNow
• Familiarity with command line prompt concepts
• Experience supporting process workshops, UAT, or process improvement initiatives
• Background in ITSM or operational process coordination

Horizontal is committed to fostering a workplace rooted in diversity, equity, and inclusion, where all individuals are welcomed, respected, and valued. We encourage candidates from all backgrounds to apply and bring their unique perspectives and experiences to the team.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.