Join a long-term specialized consulting opportunity focused on supporting enterprise technology operations in a remote environment. This role is ideal for a systems-minded professional who enjoys solving complex issues, improving reliability, and driving automation across a broad range of infrastructure technologies.

Responsibilities

• Support and improve day-to-day technology operations across operating systems, server hardware, networking, middleware, cloud, automation, and database environments
• Identify repetitive manual tasks and create automation solutions that reduce toil and improve efficiency
• Participate in incident management activities, including triage, response, escalation, and resolution efforts
• Contribute to on-call support by helping restore services quickly and communicating effectively during incidents
• Track events, changes, problems, incidents, and requests through established processes and guidelines
• Work with cross-functional teams to gather requirements, align scope, and support successful delivery of business needs
• Investigate complex production issues, document root causes, and help implement corrective actions
• Collaborate on reliability, scalability, and maintainability improvements using SRE, DevOps, or systems engineering practices
• Apply security best practices and help maintain compliance with operational and technical standards
• Communicate progress, risks, and status updates clearly to stakeholders and leadership throughout design, build, and testing phases

Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience
• 6–9+ years of relevant work experience in a technical operations, infrastructure, or systems-focused role
• Strong understanding of UNIX and Windows operating systems
• Experience with server hardware, firewalls, network routing, switches, and load balancers
• Knowledge of middleware, file transfer, messaging, and database technologies
• Familiarity with cloud technologies and automation tooling
• Excellent communication skills, including the ability to tailor updates for different audiences
• Strong problem-solving skills and attention to detail
• Ability to work effectively within Agile teams using SAFe practices
• U.S. Citizenship or U.S. Permanent Resident status required

Preferred Skills

• Experience in Site Reliability Engineering, DevOps, or Systems Engineering
• Background in improving system reliability, scalability, and operational resilience
• Hands-on experience with incident response and post-incident analysis
• Ability to help drive process improvements and reduce operational burden through practical solutions
• Comfort working in a collaborative environment with multiple stakeholders

Horizontal is committed to fostering a welcoming, inclusive workplace where diverse perspectives are valued and everyone has the opportunity to contribute and succeed. We encourage candidates from all backgrounds to apply and join a culture grounded in equity, respect, and collaboration.