Join a dynamic team as a Business Process Engineer supporting important process improvement work across donor search, donor workup, and revenue cycle management. This 12-month opportunity is ideal for someone who enjoys bringing structure to complex problems, partnering with cross-functional teams, and turning business needs into clear, actionable process solutions.

Responsibilities

• Document current-state and future-state workflows for key business processes, including handoffs, decision points, dependencies, risks, and improvement opportunities.
• Facilitate working sessions with stakeholders to gather input, align expectations, and clarify business needs.
• Translate business discussions into well-defined process requirements that can support automation and system integration efforts.
• Partner with enterprise architects, product owners, and technical teams to help identify opportunities for workflow optimization.
• Analyze processes to uncover gaps, inefficiencies, duplicate work, and manual workarounds, and recommend practical improvements.
• Create clear, organized documentation that can be used by project teams, architects, product teams, and implementation partners.
• Communicate process findings and recommendations effectively to both technical and non-technical audiences.
• Support work connected to Salesforce Health Cloud, Oracle ERP integrations, and broader enterprise system alignment.
• Operate independently in a fast-paced environment while proactively raising questions, risks, and blockers as they arise.
• Contribute to project milestones with strong attention to detail and responsiveness to feedback.

Skills

• Proven experience in business process mapping and analysis.
• Strong proficiency with process documentation tools such as Visio, Miro, Lucidchart, or similar platforms.
• Ability to facilitate stakeholder sessions and synthesize input into clear process documentation.
• Experience translating business needs into process requirements and improvement recommendations.
• Strong collaboration skills with the ability to work across business, product, architecture, and technology teams.
• Clear communication skills, with the ability to explain complex processes in a simple and practical way.
• Comfort working in ambiguous, evolving environments and adapting quickly to changing priorities.
• Strong organizational skills and attention to detail.

Preferred Skills

• Exposure to Salesforce Health Cloud.
• Experience with Oracle ERP integrations.
• Familiarity with workflow automation and enterprise system integration projects.
• Experience supporting business process improvements in healthcare-related or mission-driven environments.
• Ability to build trust quickly and help bring structure to undefined or complex work.

Horizontal is committed to creating an inclusive environment where diverse perspectives are valued and everyone has the opportunity to contribute and grow. We welcome candidates from all backgrounds and are dedicated to fostering equity, respect, and belonging in every part of the hiring process.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.