We’re looking for a Senior Product Analyst to help shape product decisions through data, customer insight, process analysis, and cross-functional collaboration. This role offers the opportunity to support meaningful work across product discovery, strategy, delivery, and ongoing optimization in a mission-driven environment.

Responsibilities

• Partner with Product, UX, Operations, Technology, Analytics, Finance, Commercial, and other stakeholders to define business goals, user needs, and opportunity areas.
• Analyze customer feedback, journey data, operational trends, service interactions, utilization patterns, and market signals to identify needs, risks, and growth opportunities.
• Translate ambiguous problems into structured hypotheses, decision points, analytical approaches, and practical recommendations.
• Support opportunity sizing, impact assessment, and value analysis to inform roadmap priorities, investment discussions, and product strategy.
• Assist with financial thinking related to product opportunities, including revenue considerations, cost drivers, margin implications, and business case inputs.
• Evaluate current-state workflows, service interactions, and product or platform capabilities to identify inefficiencies, gaps, and simplification opportunities.
• Contribute to future-state recommendations that balance user needs, business outcomes, operational realities, and platform capabilities.
• Help translate discovery findings and process analysis into product requirements, user stories, acceptance criteria inputs, decision records, and other delivery-ready artifacts.
• Support go-to-market readiness by synthesizing value propositions, adoption risks, launch assumptions, and success measures.
• Track post-launch performance, utilization, customer feedback, operational outcomes, and business impact to support continuous improvement.
• Develop clear, compelling insight narratives and recommendations for technical, non-technical, and leadership audiences.
• Contribute to consistent analytical practices, measurement approaches, and product discovery methods across teams.

Skills

• Strong product analytics and performance measurement experience, including adoption, value, and product health metrics.
• Background in market analysis, competitive assessment, product positioning, and business case development.
• Ability to conduct discovery work, synthesize customer and stakeholder input, and frame problems clearly.
• Experience with business process analysis, fit-gap assessment, and future-state workflow design.
• Knowledge of agile or product delivery practices, including backlog refinement, testing support, and requirements documentation.
• Excellent communication and storytelling skills with the ability to tailor messaging to different audiences.
• Advanced analytical thinking with the ability to simplify complex or incomplete information into actionable next steps.
• Collaborative, influential, and able to work effectively across multiple teams and priorities.
• Comfort using modern analytics, visualization, collaboration, and AI-assisted tools to support analysis and decision-making.
• Bachelor’s degree in analytics, business, economics, information systems, technology, healthcare administration, or a related field, or equivalent experience.
• 5+ years of experience in product analysis, business analysis, functional analysis, decision support, or a similar role.
• Experience supporting product strategy, product development, market analysis, financial analysis, or product performance measurement in a matrixed environment.

Preferred Skills

• Experience with Salesforce, Salesforce Health Cloud, CRM platforms, or similar healthcare technology tools.
• Exposure to large-scale platform transformation, modernization, or enterprise workflow initiatives.
• Ability to create practical discovery or alignment artifacts such as workflows, wireframes, prototypes, or testable process models.
• Experience with tools such as Power BI, Tableau, Looker, Pendo, Mixpanel, Amplitude, Excel, SQL, Miro, Lucidchart, Figma, Jira, Azure DevOps, or Confluence.
• Experience applying AI in research, synthesis, forecasting, prototyping, or recommendation development.
• Experience mentoring analysts or helping establish best practices for measurement and cross-functional analysis.
• Relevant certifications such as Salesforce Business Analyst, Salesforce Administrator, Platform App Builder, CBAP, CSPO, or SAFe.

Horizontal is committed to building inclusive teams where different perspectives, backgrounds, and experiences are valued and respected. We believe diversity, equity, and inclusion strengthen our culture, our work, and the outcomes we create together.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.