Help shape and support a customer-facing demo environment that enables go-to-market teams to deliver compelling live demonstrations. This hands-on role focuses on administration, provisioning, troubleshooting, and continuous improvement of the demo organization so it stays reliable, secure, and ready to scale.

Responsibilities

• Manage the demo environment, including user access, seats, settings, and overall configuration
• Handle provisioning and support requests, resolving issues quickly and clearly for internal stakeholders
• Keep demo features, connectors, and integrations functioning smoothly for customer-facing use
• Support ongoing administration as the user base and usage needs grow
• Identify opportunities to improve how demos are handled and help shape better demo environments for go-to-market teams
• Partner with sales and technical field teams to understand priorities and translate needs into practical environment updates

Skills

• Experience administering SaaS or enterprise environments, including provisioning and organization settings
• Working knowledge of SSO/IdP processes and access management
• Ability to use scripting and APIs to automate administrative tasks
• Strong troubleshooting skills with a responsive, user-focused approach
• Comfort working with go-to-market stakeholders and explaining technical updates in a clear way
• Ability to take ownership of day-to-day operations while staying organized and proactive

Preferred Skills

• Background in demo engineering or sales engineering
• Familiarity with Claude or similar large language model products
• Experience supporting a scaled sales organization
• Interest in building improved systems and processes as needs evolve

Horizontal is committed to creating an inclusive environment where people of all backgrounds feel respected, supported, and empowered to do their best work. We welcome applicants who bring different perspectives, experiences, and approaches, and we value collaboration, curiosity, and continuous improvement.

Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $126 - $185 per hour based on qualifications and experience.