Join a dynamic customer service team supporting order management and customer care in a fast-paced, remote environment. This role is ideal for someone who enjoys solving problems, communicating clearly, and helping customers through every step of the order process.

Responsibilities

• Manage customer orders from entry through delivery, ensuring accuracy and timely follow-through.
• Handle inquiries related to order status, product information, pricing, shipping, and inventory.
• Respond to customers and internal teams professionally by phone and written communication.
• Track and resolve order-related issues by raising internal tickets when needed.
• Support worklist management and help address concerns tied to order management, invoicing, shipping, and tracking.
• Contribute to a positive customer experience by resolving issues efficiently and proactively.
• Participate in required background check and drug screen processes prior to start, if selected.

Skills

• Bachelor’s degree from an accredited institution, or a high school diploma with at least 6 years of customer service experience in a private, public, government, or military environment.
• At least 3 years of customer service experience.
• Strong written and verbal communication skills with a professional, customer-focused approach.
• Ability to stay organized while managing multiple requests and priorities.
• Effective problem-solving skills and the ability to resolve concerns before they escalate.
• Comfort working with internal teams and external customers in a collaborative environment.
• Ability to work independently and take initiative in a remote setting.

Preferred Skills

• Previous experience in healthcare customer service.
• Experience using ERP systems.
• Background in cross-functional collaboration or project support.
• Strong attention to detail and a proactive mindset.
• Ability to adapt quickly and contribute in a team-oriented environment.

Horizontal is committed to fostering an inclusive workplace where diverse perspectives are valued and every team member can contribute meaningfully. We believe equity and inclusion strengthen teams, improve outcomes, and help create a better experience for everyone.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.