Join a dynamic team supporting global and local workflow solutions that improve Design Operations and help drive consistent, high-quality processes. This remote Sr. IT Analyst role offers the opportunity to partner with stakeholders across functions, support process improvements, and contribute to the successful rollout of new systems and operational changes.

Responsibilities

• Support the deployment and rollout of workflow solutions that impact Design Operations
• Participate in testing activities such as process integration testing, user acceptance testing, and day-in-the-life scenarios
• Help develop and improve standardized labeling and relabeling processes
• Collaborate with regional and global stakeholders to support process alignment and change management
• Assist senior project analysts by contributing to smooth day-to-day operations
• Identify service and quality improvement opportunities and support process enhancement efforts
• Work with internal teams to resolve issues, escalate concerns when needed, and support system-related needs
• Create and maintain work instructions for new processes, transitions, and system changes
• Handle complex scenarios, troubleshooting efforts, and non-standard requests
• Develop reports and perform data analysis to support operational decision-making
• Lead or support service transitions, workshops, and process improvement initiatives
• Follow established policies, procedures, ISO standards, and QMS requirements in daily work

Skills

• Experience supporting process improvement, workflow operations, or project coordination
• Strong collaboration skills with the ability to work across multiple teams and stakeholders
• Ability to manage tasks within SLA targets and handle operational priorities effectively
• Excellent troubleshooting and problem-solving abilities
• Strong written communication skills for creating work instructions and reports
• Ability to analyze data and share clear, actionable findings
• Comfort working in structured environments with defined standards and procedures
• Experience supporting testing, transition activities, or system rollouts

Preferred Skills

• Experience in Design Operations or related workflow environments
• Background supporting labeling, relabeling, or packaging-related processes
• Familiarity with automated solutions or opportunities to improve daily operations through automation
• Experience leading workshops, service transitions, or process improvement efforts
• Ability to support urgent or special requests with a calm and organized approach
• Exposure to global operations or cross-functional business environments

Horizontal is committed to fostering a workplace where diversity, equity, and inclusion are valued and respected. We welcome applicants from all backgrounds and encourage candidates who bring different perspectives, experiences, and ideas to apply.