Join a remote Epic Patient Access support team helping maintain and enhance Cadence and Prelude workflows in a fast-paced healthcare environment. This role is ideal for an experienced Epic analyst who enjoys resolving issues, improving processes, and partnering closely with operations and technology teams to support day-to-day success.

Responsibilities

• Support Epic Cadence and Prelude build, configuration, and ongoing maintenance while following established standards and timelines
• Troubleshoot and resolve application issues, defects, and service desk tickets related to Patient Access workflows
• Translate business needs into clear functional and technical requirements and review solutions with stakeholders
• Contribute to application upgrades, enhancements, testing, validation, and documentation efforts
• Participate in go-live and upgrade support as needed to ensure smooth transitions
• Serve as a trusted resource and mentor for team members by sharing knowledge and best practices
• Collaborate with operations, IT, and third-party partners to support integrated workflows and issue resolution
• Work with trainers to help maintain training materials and application-specific resources
• Analyze workflows, data, and technical details to identify opportunities for improvement
• Build strong working relationships across teams and contribute to project meetings and design sessions

Skills

• Active Epic Cadence and Prelude certification
• At least 4 years of healthcare experience
• At least 4 years of experience supporting Epic Patient Access or related client-facing healthcare workflows
• Strong subject matter expertise in relevant Epic applications and operational processes
• Experience supporting revenue cycle processes, metrics, KPIs, and process improvement efforts
• Ability to work independently with minimal ramp-up in a shared services environment
• Strong communication and collaboration skills with a consultative approach
• Ability to mentor others and contribute as a team partner
• Experience handling break/fix support, workflow enhancements, testing, and change control

Preferred Skills

• Experience with Epic Welcome, RTE, Hello World, and E-Signature
• Additional Epic certifications, badges, or continued education completion
• Background supporting scheduling, registration, insurance eligibility, or revenue cycle operations
• Experience contributing to medium- or large-scale Epic upgrade initiatives
• Familiarity with client healthcare operations and policies related to revenue cycle functions

We value diverse perspectives, equitable practices, and an inclusive environment where every team member can contribute and thrive. We encourage applicants from all backgrounds and experiences to apply, especially those who bring unique perspectives, collaboration, and a commitment to continuous improvement.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.