Join a dynamic team as a Remote Product Manager focused on creating a streamlined intake and request-management experience across a fast-moving operations environment. This 5+ month contract role offers the opportunity to shape a unified process, improve cross-functional collaboration, and bring clarity to how work enters and exits the organization.

Responsibilities

• Own and manage a single front-door intake process for requests, submissions, and cross-functional asks across the function.
• Evaluate incoming submissions, identify duplicates or missing details, and prepare well-defined requests for handoff to planning partners.
• Establish and maintain intake standards, qualification criteria, and service-level expectations to support consistent, high-quality submissions.
• Coordinate outbound requests to partner teams, tracking progress through resolution and maintaining clear follow-up on commitments.
• Serve as the main relationship owner for external teams the function depends on, helping build trust and alignment over time.
• Monitor request status, escalate stalled items when needed, and provide leadership with a clear view of priorities and open asks.
• Develop reporting on volume, request types, turnaround times, and process bottlenecks to inform decision-making.
• Continuously improve the operating model by identifying friction points and refining how work is submitted, tracked, and routed.

Skills

• Experience in product management, intake operations, program management, or a similarly cross-functional role.
• Strong ability to triage, organize, and clarify incoming work in a structured and efficient way.
• Excellent communication and relationship-building skills, with the ability to influence without formal authority.
• Comfort managing multiple stakeholders, tracking follow-ups, and driving accountability across teams.
• Ability to create and maintain process standards, workflows, and operational reporting.
• Strong attention to detail and sound judgment when assessing request quality and readiness.
• Capability to work independently in a remote environment while staying aligned with business goals.
• Must be able to support a W2 engagement and complete a background check and drug screen upon offer.

Preferred Skills

• Experience improving intake or request-management processes in a complex, cross-functional environment.
• Background in building reporting or dashboards that provide visibility into workflow trends and bottlenecks.
• Familiarity with planning functions, operational governance, or shared service models.
• Experience working in a collaborative environment where trust and partnership are essential.
• Ability to adapt processes as the business evolves and new stakeholder needs emerge.

Horizontal is committed to fostering an inclusive workplace where diverse perspectives are valued, respected, and supported. We believe equity, belonging, and opportunity should be reflected in every step of the hiring process and in the work we do together.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.