Join a dynamic end user computing team supporting desktop engineering initiatives in a remote environment. This role focuses on delivering secure, reliable, and well-documented endpoint solutions while partnering with technical teams to improve the employee technology experience.

Responsibilities

• Design, build, implement, maintain, and retire desktop operating system solutions.
• Support endpoint management tools and services, including software deployment, updates, compliance baselines, client health, and operating system deployment.
• Provide privilege management support for endpoint applications and executables using modern security tools.
• Collaborate with engineering, operations, support, and vendor teams to resolve issues and improve service delivery.
• Maintain endpoint security and management configurations such as policies and profiles.
• Serve as an escalation point for complex tickets and support internal customers with technical troubleshooting.
• Monitor service performance and recommend improvements to enhance uptime, efficiency, and user experience.
• Create and maintain documentation, including architecture materials, procedures, knowledge articles, test plans, and project plans.
• Evaluate new tools, applications, and processes, and recommend enhancements where appropriate.

Skills

• 3 to 5 years of experience supporting desktop engineering or similar enterprise IT environments.
• Strong understanding of Windows desktop operating systems and endpoint technologies.
• Hands-on experience with Intune and MECM/SCCM.
• Knowledge of hybrid join and co-management concepts.
• Experience with client VPN solutions.
• Working knowledge of Microsoft BitLocker, Microsoft 365, browsers, endpoint protection, and data loss prevention.
• Strong PowerShell scripting skills.
• Experience supporting Active Directory and Group Policy.
• Excellent troubleshooting, organization, and communication skills.
• Ability to manage multiple priorities and work effectively with cross-functional teams.
• Must be able to work with sensitive data and be a U.S. citizen.

Preferred Skills

• Bachelor’s degree from an accredited college or university.
• Experience with Mac OS or Linux environments.
• Familiarity with Power BI.
• Experience working in Agile environments such as Kanban or Scrum.
• Background in enterprise networking concepts such as WAN/LAN, TCP/IP, DHCP, DNS, and VPN.
• Knowledge of tools such as CrashPlan, Code42, Druva, Ivanti, or Zscaler.
• Experience supporting enterprise client-server software, hardware, and network issues.

Horizontal is committed to fostering an inclusive workplace where different perspectives, experiences, and backgrounds are valued. We welcome candidates who share a commitment to collaboration, respect, and creating equitable opportunities for all.

Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $49 - $85 per hour based on qualifications and experience.