Join a dynamic end user computing team supporting desktop engineering initiatives in a remote environment. This role focuses on delivering secure, reliable, and well-documented endpoint solutions while partnering with technical teams to improve the employee technology experience.

Responsibilities

• Design, build, implement, maintain, and retire desktop operating system solutions.
• Support endpoint management tools and services, including software deployment, updates, compliance baselines, client health, and operating system deployment.
• Provide privilege management support for endpoint applications and executables using modern security tools.
• Collaborate with engineering, operations, support, and vendor teams to resolve issues and improve service delivery.
• Maintain endpoint security and management configurations such as policies and profiles.
• Serve as an escalation point for complex tickets and support internal customers with technical troubleshooting.
• Monitor service performance and recommend improvements to enhance uptime, efficiency, and user experience.
• Create and maintain documentation, including architecture materials, procedures, knowledge articles, test plans, and project plans.
• Evaluate new tools, applications, and processes, and recommend enhancements where appropriate.

Skills

• 3 to 5 years of experience supporting desktop engineering or similar enterprise IT environments.
• Strong understanding of Windows desktop operating systems and endpoint technologies.
• Hands-on experience with Intune and MECM/SCCM.
• Knowledge of hybrid join and co-management concepts.
• Experience with client VPN solutions.
• Working knowledge of Microsoft BitLocker, Microsoft 365, browsers, endpoint protection, and data loss prevention.
• Strong PowerShell scripting skills.
• Experience supporting Active Directory and Group Policy.
• Excellent troubleshooting, organization, and communication skills.
• Ability to manage multiple priorities and work effectively with cross-functional teams.
• Must be able to work with sensitive data and be a U.S. citizen.

Preferred Skills

• Bachelor’s degree from an accredited college or university.
• Experience with Mac OS or Linux environments.
• Familiarity with Power BI.
• Experience working in Agile environments such as Kanban or Scrum.
• Background in enterprise networking concepts such as WAN/LAN, TCP/IP, DHCP, DNS, and VPN.
• Knowledge of tools such as CrashPlan, Code42, Druva, Ivanti, or Zscaler.
• Experience supporting enterprise client-server software, hardware, and network issues.

Horizontal is committed to fostering an inclusive workplace where different perspectives, experiences, and backgrounds are valued. We welcome candidates who share a commitment to collaboration, respect, and creating equitable opportunities for all.