This on-site Network Operations Engineer role focuses on monitoring critical systems, responding to incidents quickly, and helping improve the reliability of services that keep operations running smoothly.

Responsibilities

• Monitor networks, cloud environments, databases, DNS, and authentication services to help maintain service health around the clock.
• Act as a first responder for alerts, investigating issues and triaging incidents as they arise.
• Escalate complex problems to the appropriate engineering teams using established procedures and response paths.
• Document incidents, shift activity, and service status clearly for handoffs and reporting.
• Participate in escalation calls and collaborate with technical teams to support troubleshooting and resolution.
• Contribute observations and recommendations during incident reviews to help strengthen long-term reliability.

Skills

• 5+ years of experience in a NOC, SOC, TechOps, or similar structured operations environment.
• Strong understanding of incident management processes, service levels, and operational escalation practices.
• Hands-on experience monitoring enterprise networks, cloud infrastructure, and critical databases.
• Working knowledge of TCP/IP, DNS, authentication services, SSL/TLS, and core networking concepts.
• Experience using observability or monitoring platforms such as Grafana, Datadog, Kentik, Logic Monitor, or similar tools.
• Excellent written and verbal communication skills, especially in fast-paced or high-pressure situations.
• Ability to work 100% on-site in Scottsdale, AZ and support a shift that includes at least one weekend day each week, as well as holiday coverage when scheduled.

Preferred Skills

• Experience with incident and ticketing platforms such as PagerDuty, Opsgenie, ServiceNow, JIRA, or Incident.io.
• Basic scripting skills in Python or Bash to support operational tasks.
• Solid Linux fundamentals.
• Familiarity with ITIL or similar service management frameworks.
• Relevant networking certifications such as Network+, Security+, CCNA, or JNCIA.

Horizontal Talent is committed to fostering an inclusive, respectful, and equitable hiring process where every candidate has the opportunity to be considered fairly. We value diverse perspectives and welcome applicants from all backgrounds who can contribute to a collaborative and supportive team environment.