Join our team as a Business/Systems Analyst, where you'll lead application support and operations, driving innovation and efficiency in a hybrid work environment. This role offers the opportunity to work with cutting-edge AI technologies and collaborate with diverse teams to enhance business processes.

Responsibilities

• Lead and manage application support and operations for a diverse portfolio, ensuring efficient ticket triage and resolution.
• Drive the adoption of AI-assisted operations, enhancing diagnostics and automated communications.
• Continuously improve support operations through automation, proactive monitoring, and strong documentation practices.
• Maintain effective communication and coordination with stakeholders and technical teams to ensure service stability and performance.
• Uphold a professional and respectful work environment, acting with integrity and responsibility.

Skills

• Minimum of five years' experience in application support or technical service management, with at least three years in a leadership role.
• Bachelor’s degree in computer science, Information Systems, or a related field.
• Strong understanding of Microsoft Azure architecture and operational tools, including AI-enabled services.
• Proven ability to manage AI-assisted support models, balancing automation with human oversight.
• Excellent communication skills, capable of translating complex technical issues for diverse audiences.

Preferred Skills

• Experience with ServiceNow, Application Insights, and ITIL-based processes.
• Familiarity with AI service stability and observability practices.

At Horizontal, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity drives innovation and are dedicated to creating an environment where all voices are heard.