Join our innovative team as a Content Experience Designer, where you'll craft engaging and user-focused content that enhances customer satisfaction and drives product adoption. This role offers a unique opportunity to collaborate with cross-functional teams and make a meaningful impact on user experiences.

Responsibilities

• Develop and design omni-channel content experiences that align with customer needs and business goals.
• Translate complex business and user requirements into clear and accessible content.
• Collaborate with cross-functional teams to ensure consistency and clarity in content delivery.
• Conduct competitive analysis and research to inform design decisions and content strategies.
• Utilize human-centered design methods to enhance the overall user experience.
• Manage content design within an agile environment, ensuring integration across the entire release cycle.

Skills

• Proven experience in content strategy, UX writing, and user-centered design.
• Strong collaboration skills to work effectively with product managers, engineers, and stakeholders.
• Ability to conduct user research and translate findings into actionable insights.
• Excellent communication skills, both written and verbal, with a focus on storytelling.

Preferred Skills

• Experience with design thinking methodologies and agile development processes.
• Familiarity with performance measurement and optimization techniques.
• Knowledge of content management systems and design systems.
• Ability to facilitate design sessions and workshops to build empathy for users.

At Horizontal, we are committed to fostering a diverse and inclusive environment where every team member's unique perspectives are valued and celebrated. We encourage individuals from all backgrounds to apply and contribute to our mission.