We are seeking a dedicated and skilled Business Analyst to support and implement network and telephony hardware/software deployments for North America-based stores. This role offers the opportunity to work remotely while managing onsite technicians and collaborating with various stakeholders.

Responsibilities

• Act as the primary point of contact for North American network and telephony store activities, coordinating construction and deployment efforts.
• Configure network and telephony hardware for stores across the U.S. and Canada, ensuring timely implementation.
• Research, diagnose, and resolve technical issues related to networking and telephony systems.
• Develop and maintain effective communication with vendors and business partners to address service level escalations.
• Utilize inventory and reporting management tools to track project statuses and provide updates to leadership.
• Engage in troubleshooting and escalate unresolved issues as necessary.

Skills

• Strong verbal and written communication skills, with an emphasis on analytical problem-solving.
• Proficiency in Microsoft Office Applications, with a focus on project management tools like Smartsheet and Service Now.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Self-motivated and capable of working independently while adapting to changing circumstances.

Preferred Skills

• Experience with networking technologies, including routers, switches, LAN/WAN, and telephony systems.
• Background in project management or coordination within a retail or field environment.
• Familiarity with data reporting tools such as Excel, PowerBI, or Smartsheet.

At Horizontal, we prioritize diversity, equity, and inclusion as fundamental values in our workplace. We encourage individuals from all backgrounds to apply and contribute to our collaborative and innovative environment.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $22 - $35 per hour based on qualifications and experience.