Join our team as an API Customer Experience Professional, where you'll play a crucial role in enhancing digital experiences and ensuring the successful launch of APIs. Collaborate with diverse teams to drive innovation and maintain high standards of security and reliability.

Responsibilities

• Guide product teams in preparing APIs for launch, ensuring compliance with enterprise standards.
• Facilitate a seamless partner experience by addressing documentation and support gaps.
• Implement standards and controls to mitigate risks related to API compliance and operational readiness.
• Collaborate with cross-functional teams to translate enterprise expectations into actionable guidance.
• Streamline and automate launch requirements to accelerate time to market.

Skills

• Bachelor's degree or equivalent experience in a related field.
• 3–5 years of experience working with APIs.
• Strong verbal and written communication skills with a positive, team-oriented attitude.
• High attention to detail and strong organizational skills.
• Ability to manage multiple complex tasks and deadlines with minimal supervision.

Preferred Skills

• Experience with performance testing, API governance, and developer portals.
• Familiarity with Swagger/OpenAPI documentation and design.
• Technical writing experience, particularly in defining workflows and procedures.
• Knowledge of automation tools such as Power Apps and Power Automate.
• Familiarity with tools like Jira, Confluence, and ServiceNow.

At Horizontal, we are committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and empowered to contribute. We encourage applicants from all backgrounds to apply and join us in our mission to create exceptional experiences.