Join a dynamic team as a Field Engineer where your skills in IT infrastructure support and customer service will drive success in office environments, reservation centers, and airport locations. Elevate your career with opportunities to tackle technical challenges and grow positive relationships with clients.

Responsibilities

• Deliver operational support by efficiently handling installation, move, add, and change requests for IT infrastructure.
• Conduct field visits, diagnosing technical issues and developing effective solutions.
• Create detailed service reports and document technical processes.
• Manage workflows to ensure timely resolution and continuous service improvement.
• Collaborate with customers to build strong professional relationships and ensure satisfaction.

Skills

• Proven ability to quickly and safely install/uninstall IT equipment.
• Experience in managing large-scale IMAC projects within tight deadlines.
• Capability to follow test scripts and verify installations independently.
• Flexibility to adapt to overnight shifts.

Preferred Skills

• Strong problem-solving skills to develop workaround procedures and resolve complex issues.
• Experience in troubleshooting software and setup errors.
• Ability to work independently and follow instructions.

At Horizontal Talent, we are committed to fostering an inclusive workplace that values diversity, equity, and inclusion as foundational principles. We welcome applications from all individuals, and invite you to join us in creating a vibrant professional community.