Join the team as a Field Engineer, where you'll be at the forefront of operational support across varied environments, from office spaces to airport locations. This role is perfect for those who enjoy fast-paced work and have a knack for solving technical challenges.

Responsibilities

• Swiftly install and deinstall IT equipment, ensuring safety and efficiency.
• Manage install, move, add, and change (IMAC) requests, supporting diverse IT infrastructure.
• Provide exceptional customer service during field visits and troubleshoot technical issues accurately.
• Document processes and service reports in a timely and detailed manner.
• Work independently and adhere to schedules while delivering solutions and building positive client relationships.

Skills

• Adept at safely handling and installing IT equipment independently.
• Proven ability to follow instructions with precision and manage large-scale moves efficiently.
• Effective in testing and verifying installations through scripts.
• Flexible to adapt to overnight shifts as needed.

Preferred Skills

• Experience analyzing performance data to assist in troubleshooting.
• Ability to create workaround procedures when standard methods fail.
• Strong relationship-building skills to enhance customer satisfaction.

Horizontal fosters an inclusive environment where diversity, equity, and inclusion are not just principles but integral to its vision, ensuring every candidate feels welcomed and valued.