This position is perfect for a proactive professional eager to lead and innovate in a dynamic environment. This role focuses on delivering world-class service and technical solutions within a hybrid work setting.

Responsibilities

• Act as the primary liaison for customer management, ensuring their needs and priorities are addressed effectively.
• Lead technical efforts to manage priority tickets and streamline processes for a stable and efficient platform.
• Drive automation initiatives to enhance overall service delivery.
• Manage escalation processes to quickly address and resolve any urgent issues.
• Provide application support and oversee service delivery management in a collaborative setting.

Skills

• Proficiency in AWS Databricks and Pyspark, ensuring effective data management and processing.
• Experience in Databricks job ingestion and using Scala for scalable data solutions.
• Strong understanding of IT Service Management principles for seamless service delivery.

Preferred Skills

• Familiarity with the AWS environment to optimize cloud-based operations.
• Experience in managing client stakeholder relationships to foster positive interactions and outcomes.

We are committed to creating a diverse and inclusive workplace that reflects our core values. We welcome applications from all individuals and strive to ensure every voice is heard and respected.