We are seeking a dedicated Desktop Support Technician to provide exceptional technical support in a fast-paced environment. This role offers the opportunity to work closely with executives and deliver top-tier service while contributing to a dynamic team.

Responsibilities

• Deliver high-quality technical support to end-users, ensuring a seamless experience.
• Assist with troubleshooting and resolving hardware and software issues efficiently.
• Maintain a professional demeanor while interacting with clients and executives.
• Document and track support requests in the ticketing system for effective resolution.
• Collaborate with team members to improve service delivery and support processes.

Skills

• Proven experience in desktop support or a similar technical role.
• Strong problem-solving skills with the ability to think critically under pressure.
• Excellent communication skills, both verbal and written, to interact effectively with clients.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Preferred Skills

• Experience working in a corporate environment, especially with executive support.
• Familiarity with various operating systems and software applications.
• Knowledge of ITIL best practices for service management.
• Strong interpersonal skills to foster a collaborative team atmosphere.

At Horizontal, we believe in the power of diversity, equity, and inclusion. We encourage applicants from all backgrounds to apply and contribute to our inclusive workplace culture.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.