We are seeking a motivated Project Manager to join our dynamic team. This role offers the opportunity to work in a collaborative environment, supporting operations and enhancing customer experiences.

Responsibilities

• Manage and troubleshoot operational issues related to offline return business.
• Provide account support through effective communication with retailers via calls and emails.
• Conduct problem-solving activities to enhance customer satisfaction and operational efficiency.
• Collaborate with tech and sales teams to streamline processes and resolve challenges.
• Oversee return merchandise authorization and ensure compliance with company policies.

Skills

• 4 to 7 years of experience in project management or a related field, with a focus on administrative and operational tasks.
• A Bachelor's degree in a business-related discipline is required.
• Strong analytical skills and proficiency in using tools like Tableau and Matrix.
• Ability to navigate ambiguity and proactively seek solutions.
• Excellent communication and teamwork skills to foster a positive work environment.

Preferred Skills

• Experience with data analysis and dashboard creation in Excel.
• A collaborative attitude and willingness to contribute to a team-oriented culture.

At Horizontal, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and contribute to our vibrant workplace culture.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $34 - $69 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.