Embracing the future of GCCs: Divya’s experience at GCC X Summit

On April 17th, Horizontal Talent APAC HR Director Divya Gunashekar attended the GCC X Summit in Bengaluru. The summit, themed “FutureFitGCCwithAI," brought together over 1,000 delegates, including GCC leaders, AI experts and HR professionals to explore the transformative role of Generative AI (Gen AI) in Global Capability Centers (GCCs).

With India positioned as a global hub for over 2,000 GCCs by 2027, the conversation around aligning AI with workforce strategy couldn’t be timelier. The sessions were a mix of strategic insights, tech demonstrations and fireside chats featuring CHROs, AI leaders and digital transformation experts, and the content was tailor-made for HR leaders looking to future-proof their talent practices.

Divya’s top 3 highlights 

1. From traditional talent models to AI-ready teams

The session “AI-literate workforces,” detailed how GCCs are reimagining roles, competencies and skill frameworks to integrate AI tools without displacing human value. This session emphasized that upskilling and reskilling aren’t buzzwords anymore, they’re an operational necessity.

2. Ethics & responsible AI in people practices

HR plays a pivotal role in ensuring AI adoption is fair, transparent and compliant. A panel on Gen AI governance sparked important conversations on balancing innovation with accountability.

3. The rise of Gen AI centers of excellence

More companies are investing in in-house AI hubs to accelerate learning, prototype HR use cases and train internal stakeholders.

The GCC X Summit offered valuable insights into the evolving role of AI within Global Capability Centers and the broader HR landscape. The event served as a powerful platform for industry leaders to exchange ideas, explore future-focused strategies and reimagine how technology and talent can work together to drive sustainable growth.

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