About Horizontal
Established since 2003 in the US, Horizontal solves complex challenges across two distinct businesses: Horizontal Digital and Horizontal Talent. We are consistently recognized for being a top workplace and one of the fastest-growing private companies. Horizontal Talent specializes in staffing for IT, Digital & Creative, and Business & Strategy markets. We have global offices in US, UAE, India, and Malaysia.

About the Role
As a key member of the Production team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination, within the SLA.

Key Responsibilities

• Procession and execution of incoming orders / jobs – picking up jobs that require immediate attention / priority.
• Adhere to all agreed SOPs / workflows without deviating from them resulting in errors / issues.
• Ensures the accuracy of the processing of orders / jobs – QC and / or Production Services and their subsequent QC reports / job notes.
• Ensures all uploads and deliveries to clients or broadcasters / publishers are completed successfully within delivery deadlines and SLAs.
• Provides adequate explanation and assistance to the clients with their queries or issues.
• Escalates any issues to the relevant team members or other teams to ensure that they are resolved appropriately.
• Communicates effectively within the team and with other teams to ensure smooth operations.
• Ensures that all tools – hardware and software are utilized efficiently within the processes / workflows to achieve high levels of consistency and accuracy.

• At least three years of experience Broadcast / Post-Production / Media
• Knowledge / Understanding of Broadcast and Post-Production fundamentals such as file formats for Broadcast / Digital / Social / Online formats, containers, encoding and codecs, workflows and tools
• Good knowledge of the Adobe ecosystem
• Good knowledge of FTP administration and configuration, S3 browser, SMB protocol, network file sharing

• Good written and verbal communication skills
• Proactively and skillfully manages all day-to-day tasks and issues
• Organized with attention to detail, consistency and accuracy

• Positive attitude with responsibility towards role personally as well as within the team
• Willingness to rotate between different shifts and work during weekends and public holidays
• Possesses self-motivation and drive – confidence to work on own initiative with minimal supervision and drive to motivate others in the team
• Ability to work with others in various teams / departments either on site or remotely
• Reports or raises issues or concerns appropriately in a timely manner to ensure proper escalation or resolution