Job Title: IT Analyst
Type of Employment: Contract 
Location: Petaling Jaya
Working arrangement: Flexible

About Horizontal: Established since 2003 in the US, Horizontal solves complex challenges across two distinct businesses: Horizontal Digital and Horizontal Talent. We are consistently recognized for being a top workplace and one of the fastest growing private companies. Horizontal Talent specializes in staffing for IT, Digital & Creative and Business & Strategy markets. We have global offices in US, UAE, India, Malaysia and Australia.

Role Summary
We are looking for a candidate who will play a key role in developing, automating, and optimizing processes utilizing the functionality within the Helix platform. The ideal candidate is a dedicated, resourceful professional with strong technical expertise and an unwavering desire to learn and adapt. This role requires collaboration with a global team and the ability to work across departments, to deliver scalable solutions.

Key Responsibilities
• Support development of Helix Knowledge Management and Chatbot
• Develop and maintain workflows that automate tasks and improve efficiency.
• Design, implement, and manage API integrations to support various business processes.
• Work with JSON structures to ensure seamless data exchange and integration across systems.
• Contribute to the development and enhancement of progressive web apps (PWAs).
• Leverage your knowledge of basic SQL and databases to query, store, and manage data.
• Actively participate in global team discussions, providing insights and solutions to business challenges.
• Continuously seek out opportunities for improvement and innovation within projects.
Requirements
• Experience with knowledge management including governance and data visibility.
• Experience training chatbot for prompts and responses for user services and knowledge.
• Strong understanding of API calls and integration methods.
• Proficiency in working with JSON structures for data manipulation and transfer.
• Experience with automation workflows, especially in business processes.
• Knowledge of progressive web app development or experience working with similar technologies.
• Familiarity with basic SQL for querying and managing data in databases.
• Hands-on experience with the O365 Power Platform (Power Automate, Power Apps, SharePoint).
• Excellent problem-solving skills and an ability to think creatively/independently when developing solutions.
• Highly dedicated, with a strong work ethic and a passion for learning new technologies.
• Ability to work collaboratively with a global team, managing diverse tasks and priorities.

What will set you apart:
• Goal-oriented, with a proven track record of juggling responsibilities across departments.
• Hungry and willing to learn, constantly looking for new challenges and opportunities to grow.
• Strong communication skills and a positive attitude, ensuring smooth collaboration across teams and departments.