Configuration Management Specialist

Kuala Lumpur, W.P. Kuala Lumpur





| 7410| Jun 18, 2024
Configuration Management Specialist
Kuala Lumpur, Malaysia

About Horizontal: Established since 2003 in the US, Horizontal solves complex challenges across two distinct businesses: Horizontal Digital and Horizontal Talent. We are consistently recognized for being a top workplace and one of the fastest growing private companies. Horizontal Talent specializes in staffing for IT, Digital & Creative and Business & Strategy markets. We have global offices in US, UAE, India, Malaysia and Australia.

About the role: The End User Services (EUS) organization is accountable for the design, engineering, and delivery of end user products and services to companies’ users globally. This includes desktops, laptops, accessories, end user software, and the delivery and support of Cloud/SaaS services such as Microsoft 365, Intune Mobile Device and Management, collaboration and productivity tools like SharePoint and MS Teams, and voice and video services.
The EUS Asset Lifecycle Manager Consultant (ALM) role within EUS is responsible for delivering effective processes, governance, monitoring, and management of hardware, software, and services throughout their lifecycle within the organization.

Key Responsibilities:
  • Develop and manage lifecycle inventory management systems and processes.
  • Design and implement end-of-life and disposal processes and governance.
  • Ensure strong oversight procedures on the Total Cost of Ownership (TCO) for hardware and software assets.
  • Implement asset management processes into the ServiceNow IT Asset Management Systems.
  • Assure compliance with license management requirements.
  • Define, implement, and continuously improve the asset lifecycle management (ALM) process and operational effectiveness for hardware and software IT assets across the organization.
  • Implement data quality standards and processes to measure and ensure quality operational effectiveness is maintained.
  • Work with IT architecture and tooling teams to integrate existing HAM and SAM tools, such as ServiceNow.
  • Develop governance and engagement models with various stakeholders and consumers of EUS services.
  • Implement automation and service improvement programs to increase effectiveness and reduce costs.

Skills and Experience Required:
  • 8-10 years of experience in managing and delivering end-to-end IT Asset Management and Hardware & Software Asset Management.
  • Deep experience in IT Asset Management Hardware (HAM) and Software (SAM) processes and tools, including ITSM processes.
  • Experienced in IT Service Management Processes (ITSM).
  • Technology experience in ITSM platforms such as ServiceNow, ITSM, ITOM, HAM, and SAM.
  • Project management and process engineering skills and experience.
  • Strong written and verbal communication skills.
  • Certifications in respective domains (e.g., HAM, SAM, ServiceNow, ITSM, ITIL) would be an advantage.

Specific and Must-Have Skills:
  • End User Windows Migration (Windows 7/10/11)
  • IT Asset Management Hardware
  • IT Asset Management Process and Governance
  • Microsoft Cloud & SaaS support
  • Service Delivery Management
  • ServiceNow
  • Vendor Management (Procurement)

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.