System Support Executive (Field IT Support)

Desa Aman Puri, Selangor




Direct hire

| 7408| Jun 18, 2024
System Support Executive (Field IT Support)
Desa Aman Puri, Kuala Lumpur, Malaysia

About Horizontal: Established since 2003 in the US, Horizontal solves complex challenges across two distinct businesses: Horizontal Digital and Horizontal Talent. We are consistently recognized for being a top workplace and one of the fastest-growing private companies. Horizontal Talent specializes in staffing for IT, Digital & Creative, and Business & Strategy markets. We have global offices in US, UAE, India, and Malaysia.

Job Description: This role's primary responsibilities are to support the department in installing machines at the client site and servicing faulty hardware.

Key Responsibilities:
• Hardware preparation, verification, delivery, and installation for POS operation system implementation.
• Provide online or onsite support services to clients in order to test and diagnose hardware and network issues or malfunctions.
• Provide services for customer image data implementations as required from time to time.
• Check, respond and resolve tasks from the ticketing system.
• Any ad hoc tasks assigned from time to time by management.

Required Skills and Qualification:
• Minimum Diploma level education in Computer & IT, or relevant fields.
• Basic understanding of IT hardware and software.
• Having own transport and a GDL license is an added advantage.
• Willing to travel outstation when required.
• The required languages are Bahasa Malaysia, English and Mandarin.
• Able to take initiative, be proactive at work, and independent in problem-solving.
• Able to multitask and commit to meeting deadlines.
• Ability to work independently and be a good team player.
• Good communication skills and ability to maintain good relationships with all stakeholders.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.