Application Support Specialist

Desa Aman Puri, Selangor

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Onsite

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Direct hire

| 7406| Jun 18, 2024
JOB DESCRIPTION
Application Support Specialist
Desa Aman Puri, Kuala Lumpur, Malaysia

About Horizontal: Established since 2003 in the US, Horizontal solves complex challenges across two distinct businesses: Horizontal Digital and Horizontal Talent. We are consistently recognized for being a top workplace and one of the fastest-growing private companies. Horizontal Talent specializes in staffing for IT, Digital & Creative, and Business & Strategy markets. We have global offices in US, UAE, India, and Malaysia.

Job Description: This role main responsibilities are to be onsite for installation and maintenance of software applications for customers in order for streamlining their business operations. This role also required to be on standby(on-call) roster duty to support overseas users remotely or even travel to various locations overseas to provide support

Key Responsibilities:
• Required to assist with onsite installation of systems especially to new clients.
• Perform onsite training to clients and presentation to new and existing clients on product features.
• Prepare and develop of documentation on software user guide and software customisation request including software testing.
• Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
• Track, follow-up and resolve customer’s outstanding issues based on ticketing system.

Required Skills & Qualification:
• Candidate with at least diploma in IT related field.
• At least 1 year of working experiences in the related field.
• Good command in written and spoken English.
• Good in SQL command and networking.
• Ability in multitasking, fast learner and set priorities of work within deadlines.
• Product training will be provided.
 

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.