Customer Support Executive

Desa Aman Puri, Selangor




Direct hire

| 7396| Jun 18, 2024


Customer Support Executive
Desa Aman Puri, Kuala Lumpur, Malaysia

About Horizontal: Established since 2003 in the US, Horizontal solves complex challenges across two distinct businesses: Horizontal Digital and Horizontal Talent. We are consistently recognized for being a top workplace and one of the fastest-growing private companies. Horizontal Talent specializes in staffing for IT, Digital & Creative, and Business & Strategy markets. We have global offices in US, UAE, India, and Malaysia.

Job Description: This main responsibility is to act as a traffic controller for support request tickets, to improve the workflow and overall management of requests in the application support team for an IT Software House.

Key Responsibilities:
•    Ticketing control tasks; organize, update, follow-up and assign tickets to the appropriate support members and or departments.
•    To assist in support related matters in terms of Application/IT Support.
•    Provide over the phone support, helping colleagues or clients set up system settings and resolve minor issues (L1).
•    Test and evaluate new technology as assigned by management.
•    Monitor customer complaints and provide assistance where needed.

Job Requirement:
•    Minimum education is diploma level certification in IT, Computer studies or related field.
•    At least 1 year of working experience in the customer service support field in IT industry.
•    Possess IT knowledge and familiar with POS system
•    Experience in using helpdesk software and remote support tools.
•    Execellent communication and patience when solving problems.
•    Good command in written and spoken English and Malay.
•    Able to differentiate complexities of customer requests and organize them.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.