We’re looking for a Business Analyst to support mortgage servicing transformation work focused on improving system performance, workflow efficiency, and data integrity. This remote opportunity offers the chance to partner on meaningful remediation efforts across servicing operations, conversion validation, and correspondence processes.

Responsibilities

• Evaluate mortgage servicing platform configurations, business rules, workflows, and operational processes to identify improvement opportunities.
• Analyze data conversion outcomes and historical customer data to uncover issues affecting reporting, customer communications, and servicing history.
• Review correspondence workflows, including online letter writing and loss mitigation communications, to reduce errors and manual intervention.
• Perform root-cause analysis to determine whether challenges stem from system setup, data conversion, testing, process design, or platform functionality.
• Develop practical recommendations that strengthen data quality, automation, servicing operations, and overall workflow efficiency.
• Support testing, user acceptance testing, conversion validation, and post-implementation remediation efforts.
• Collaborate with stakeholders to document findings and communicate clear, actionable solutions.

Skills

• 5+ years of experience in mortgage servicing operations and/or mortgage servicing technology.
• Hands-on experience with ICE Mortgage Technology’s Mortgage Servicing Platform (MSP), formerly Black Knight MSP.
• Experience with MSP data conversion, mapping, customer history, and post-conversion issue resolution.
• Working knowledge of online letter writer tools, loss mitigation correspondence, and related servicing workflows.
• Strong analytical skills with the ability to identify root causes and recommend corrective actions.
• Experience with UAT, conversion validation, and remediation after implementation.
• Clear communication skills and a collaborative, solutions-oriented mindset.
• High school diploma or GED required.

Preferred Skills

• Bachelor’s degree from an accredited college or university.
• Background in optimizing business processes and automation within mortgage servicing environments.
• Experience partnering across technical and operational teams to improve service delivery.
• Ability to organize findings and present recommendations in a clear, practical way.

Horizontal is committed to creating an inclusive, respectful workplace where diverse perspectives are valued and equity is supported. We welcome candidates of all backgrounds and experiences to apply and contribute to a culture rooted in collaboration, integrity, and belonging.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.