Join a fast-paced trust and safety team focused on protecting people and improving platform integrity through thoughtful, high-impact investigations. This remote role centers on reviewing and escalating complex human exploitation cases, with a secondary focus on supporting non-consensual intimate imagery reviews under an established SOP.

Responsibilities

• Review accounts and cases flagged by detection systems to determine whether activity violates human trafficking-related policies.
• Investigate patterns across multiple accounts and behaviors to identify broader abuse or coordinated activity.
• Write clear, objective case notes and document findings in a way that supports consistent enforcement decisions.
• Escalate urgent cases promptly when there are signs of imminent risk to an individual.
• Help establish and support a functional review queue so enforcement workflows can run effectively.
• Provide backup review support for NCII cases in alignment with the existing SOP.
• Use AI tools and follow process guidelines to support efficient, accurate case handling.
• Work with sensitive and potentially distressing material while maintaining professionalism and sound judgment.

Skills

• At least 2 years of experience in trust and safety, investigations, anti-trafficking work, or a related field.
• Working knowledge of how trafficking and exploitation can appear online, including recruitment, labor exploitation, and commercial sexual exploitation.
• Strong account-level investigation skills with the ability to connect signals across multiple profiles or activities.
• Clear, neutral written communication and strong documentation skills.
• Sound judgment for escalation, especially when cases involve possible safety concerns.
• Comfort working from an SOP and using AI-enabled tools as part of the workflow.
• Ability to handle sensitive content with care, discretion, and resilience.

Preferred Skills

• Experience reviewing image-based abuse or similar content.
• Additional language skills, especially Russian, Mandarin, or Southeast Asian languages.
• Background in a platform environment, nonprofit/NGO work, or law enforcement investigations.
• Experience helping build or improve moderation or review operations.

Horizontal is committed to fostering an inclusive workplace where diverse perspectives, experiences, and backgrounds are valued and respected. We believe equity and inclusion strengthen our teams and help us do our best work in support of the communities we serve.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.