Join a collaborative digital experience team as a UX Architect, where you’ll help shape clear, helpful, and inclusive experiences across customer journeys. This role focuses on using human-centered design to create thoughtful solutions that support both user needs and business goals in a dynamic, agile environment.

Responsibilities

• Use human-centered design methods to develop experience strategies, concepts, and solutions that improve the overall user journey.
• Create and present design artifacts such as conceptual models, user flows, wireframes, and interactive prototypes.
• Evaluate user needs, business objectives, and technical constraints to inform experience architecture decisions.
• Collaborate with product managers, content strategists, researchers, developers, testers, and compliance partners to translate requirements into effective designs.
• Review design deliverables from peers to help ensure consistency with established design standards and interaction patterns.
• Support validation of builds to confirm the final experience aligns with design intent, brand guidelines, and pattern libraries.
• Participate in user interviews and usability sessions to gather insights that improve design outcomes.
• Work across multiple projects at once in an agile environment while delivering organized design documentation and versioned assets.

Skills

• 5 to 8 years of experience in UX, digital design, or a related field.
• At least 1 year of team leadership experience.
• Bachelor’s degree or equivalent experience, ideally with an emphasis in Service Design, Experience Architecture, or Information Architecture.
• Strong knowledge of UX best practices, information architecture, experience architecture, and interactive design principles.
• Experience with user-centered design from concept through delivery.
• Ability to create persuasive design artifacts, including flows, wireframes, and prototypes.
• Strong communication, facilitation, presentation, and problem-solving skills.
• Ability to work independently while contributing effectively to a cross-functional team.

Preferred Skills

• Service Design knowledge or experience with workshop facilitation and co-creation methods.
• Familiarity with CSS and responsive design.
• Experience using common design software such as Figma or similar tools.
• Experience working across desktop, mobile, device, and in-person environments.
• Background supporting internal-facing systems.
• Experience collaborating with large, cross-functional teams.
• Familiarity with AI tools or platforms such as Replit, or similar solutions.

Horizontal is committed to fostering a welcoming, respectful, and inclusive environment where diverse perspectives are valued and encouraged. We believe equity and inclusion strengthen our teams and help create better experiences for everyone.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.