Job Summary

The Inside Sales Representative supports and grows existing B2B customer accounts by delivering responsive service, accurate pricing, and solutions that align with customer needs and long-term partnership goals. This role works closely with Outside Sales, branch teams, manufacturing, and supply chain to manage day-to-day sales activity, support contract and project pricing, and ensure customer satisfaction across assigned accounts. 

Job Duties and Responsibilities

• Manages pricing structures and other account details in Salesforce in alignment with assigned customer accounts, volume commitments, margin objectives, and operating income goals.
• Serves as a primary point of contact for existing customers, coordinating with Outside Sales, branch teams, and operations on order status, inventory availability, pricing, delivery schedules, and product specifications. 
• Proactively communicates changes to open orders, expediting needs, and potential new opportunities to Manufacturing, Inside Sales, and Outside Sales team.
• Supports customer retention and account growth by identifying upsell and cross-sell opportunities within existing accounts. 
• Assists in resolving customer concerns and follows up to ensure timely resolution and overall customer satisfaction.
• Develops and manages daily pricing strategies in support of customer contracts, project bids, and MRO agreements.
• Reviews and prices all RFQs bids, and customer requests, ensuring accuracy, responsiveness, and alignment with customer requirements.
• Collaborates with Outside Sales to communicate customer feedback, sales activity, concerns, and evolving account needs. 
• Works closely with engineering, quality, purchasing, and vendors to address regulatory requirements, technical specifications, and product or design changes. 
• Stays informed on the products, industry standards, customer applications, and competitive offerings to effectively support customer needs.
• Reviews incoming sales leads and bid activity and reports outcomes to the Inside Sales Manager or Branch Manager. 
• Coordinates purchased products with vendors and the purchasing department to support customer orders and delivery commitments. 
• Performs other duties as assigned. 

Skills

• Strong understanding of B2B sales principles and business ethics.
• Ability to learn and articulate products, applications, and competitive differentiators.
• Working knowledge of pricing strategy, margin awareness, and account-based selling.
• Ability to learn production processes and product flow in a manufacturing environment.
• Strong problem solving, conflict resolution, and customer service skills.
• Excellent verbal and written communication skills.
• Proficiency with CRM systems (Salesforce preferred).
• Basic math skills, including conversions and measurements related to product dimensions. 

Education

• Required: High school diploma, GED or equivalent.
• Preferred: Bachelor’s degree in Marketing, Sales, Business, or related field.

Work Experience

• Required: 2 years of previous Sales or Customer Service experience.
• Preferred: 3 years’ experience as an Inside Sales Representative in the Petrochemical, PVF, Renewable, Distribution, or Manufacturing industry.