Bring your content strategy and communications expertise to a fast-moving partner ecosystem where your work will help teams and partners adopt new tools, programs, and resources with clarity. In this six-month remote role, you’ll manage content operations, support launch communications, and help pilot an invite-only partner community.

Responsibilities

• Lead day-to-day partner content operations, including governance meetings, agendas, follow-ups, and decision tracking
• Maintain a content inventory across partner resources, ensuring ownership, review dates, and content accuracy are up to date
• Identify duplicate, outdated, or conflicting content and coordinate updates through the appropriate review process
• Draft, revise, and manage approval workflows for partner-facing materials such as guides, FAQs, one-pagers, and portal content
• Work closely with subject matter experts across partner experience, success, and marketing to ensure content is accurate and useful
• Triage incoming content requests from internal teams and partners, determining whether to fulfill, queue, or decline requests
• Organize and prioritize the content request backlog, escalating items that require governance decisions
• Plan and coordinate partner-facing launch communications across email, partner portal updates, and community announcements
• Support the pilot of an invite-only partner community by moderating discussions, onboarding members, and routing issues appropriately
• Track and report on pilot success measures, including engagement, response time, contributor breadth, and support deflection
• Document processes and best practices to create a clear playbook for future partner content and community operations

Skills

• Experience managing content operations, editorial workflows, or a content program for a partner, channel, or customer audience
• Strong coordination skills with the ability to run meetings, manage priorities, and follow through on action items
• Excellent writing and editing skills with the ability to turn complex input into clear, polished content
• Experience guiding content through multiple review stages, including brand, legal, and marketing approvals
• Sound judgment in triaging requests and deciding what content should be created, updated, or declined
• Clear, warm, and professional written communication skills
• Ability to support launch communications across multiple channels in a timely and organized way
• Experience moderating or supporting a business community, ideally in a Slack environment
• Familiarity with partner, channel, or consulting ecosystems
• Comfort working with technical and consulting audiences

Preferred Skills

• Experience working with systems integrator or consulting partner networks
• Prior involvement in partner community programs or pilot launches
• Familiarity with AI tools such as Claude or similar platforms
• Experience creating playbooks, process documentation, or operational handoffs
• Ability to work independently in a remote, cross-functional environment

Horizontal is committed to creating an inclusive environment where diverse perspectives are valued and every team member can contribute meaningfully. We welcome applicants from all backgrounds and encourage candidates who bring different experiences, viewpoints, and approaches to apply.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.