Join a mission-driven team and help shape an end-to-end omni-channel engagement platform that connects people across phone, email, SMS/text, chat, and other digital channels. This Product Manager role offers the opportunity to lead discovery, process design, and phased delivery for Salesforce-based solutions that improve engagement, routing, and operational effectiveness.

Responsibilities

• Lead product discovery, process design, and delivery planning for complex omni-channel engagement solutions.
• Guide the product through the full lifecycle, from early discovery into build, launch, adoption, and ongoing optimization.
• Partner closely with product owners and delivery teams to keep the backlog organized, prioritized, and ready for agile execution.
• Help design coordinated outreach experiences across call, email, SMS/text, chat, and other digital channels.
• Support channel preferences, consent handling, cadence planning, escalation paths, and interaction history needs.
• Contribute to Salesforce-based solution delivery and related integrations with telephony and workforce management tools.
• Consider contact-center operations, including skills-based routing, workload and capacity needs, handoffs, and continuity of customer context.
• Use feedback and performance insights to refine journeys and improve outcomes over time.

Skills

• Proven product management experience leading complex customer or donor engagement initiatives.
• Hands-on experience delivering Salesforce-based solutions.
• Experience working with telephony and workforce management integrations.
• Strong understanding of omni-channel engagement strategy and execution.
• Knowledge of contact-center operations and high-volume outreach workflows.
• Ability to think through routing, continuity, capacity, and interaction history across channels.
• Comfort working in an Agile environment and collaborating across product and delivery teams.
• Strong communication, coordination, and stakeholder partnership skills.

Preferred Skills

• Experience supporting both discovery and delivery phases of a product engagement.
• Exposure to skills-based routing and workload optimization concepts.
• Experience improving customer-facing or donor-facing engagement journeys.
• Ability to adapt quickly and contribute in a fast-moving, collaborative environment.
• Interest in mission-driven work and meaningful user outcomes.

Horizontal is committed to building an inclusive environment where diverse perspectives are valued and everyone has the opportunity to contribute and grow. We welcome candidates from all backgrounds and experiences and encourage applications from individuals who will help strengthen our culture of respect, collaboration, and belonging.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $60 - $96 per hour based on qualifications and experience.